Return & Exchanges
Do you accept size exchanges?
Size exchanges are available but subject to the availability of the item purchased within a 7-day window. For items purchased at our retail store, items must be exchanged at the store and presented with a valid receipt. Items must be unworn, unwashed, unaltered, with tags intact. This policy excludes clothing purchased on sale or on promotion, and all accessories, shoes, bags, and gift cards.
Do you accept returns?
Yes, we do. For purchases made online, you may return your item for store credit equivalent to the merchandise's purchase price. However, purchases made in stores are only eligible for item exchange.
Is my item eligible for a return?
Returns are applicable to regular-priced merchandise and exclude gift cards, sale items, bags, shoes and accessories. Entire orders purchased with a credit note, promo code, or discount voucher will also not be valid for returns.
Merchandise must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.
If the above conditions are not met, Cocktails reserves the right to deny your return. Shipping fees will have to be paid for the items to be shipped back to you.
How/when do I return my item?
There are two ways to complete your return.
Shipping your return
It is recommended to mail your return via a traceable mode of shipping and inform us of your tracking number. Cocktails will not be responsible for any lost or damaged packages.
Dropping off your return at our retail store
After dropping off, it will take roughly 14 days to receive your store credit refund.
May I opt for a cash refund upon returning my purchase(s)?
Cash refunds are not provided for returns.
Will I be reimbursed for return delivery charges?
We will not reimburse return delivery charges.
May I drop-off my returns package personally at Cocktails retail store?
Yes! You may drop off your returns package at our retail location.
I have received a defective item. What should I do?
We sincerely apologize for our oversight. Please drop us an email at firstname.lastname@example.org or DM us on our social media platforms with your order number and a photograph of the defected item and we will advise you on how to process next.
Postage incurred to send the item back to us will be credited into your account and exchange for the exact same design will be processed. All defected items must be received in its original condition with its tag intact, unworn, and unwashed. If the merchandise you originally purchased is sold out, a credit voucher will be issued instead.
I have received an incorrect item. What should I do?
We sincerely apologize for our oversight. Please drop us an email at email@example.com or DM us on our social media platforms with your order number and we will advise you on how to proceed next.
Postage incurred to send the item back to us will be credited to your account. All items must be received in its original condition with its tag intact, unworn, and unwashed. If the merchandise you originally purchased is sold out, a credit voucher will be issued instead.
The measurements are inaccurate. What should I do?
Measurements are an estimated recommendation and may vary from 1 to 3 cm as the method of measurement may differ slightly from person to person. As a result, there may be slight discrepancies due to how the product is being measured. Thus, inaccurate measurements will not be considered as a defect.